1. ORDERING & STATUS

Are your items in stock or pre-order?
Most items at Angel Lust are Pre-order. We act as an intermediary to source high-concept pieces from international designers. Pre-order items typically take 7–14 business days to arrive at our facility. Items in “The Archive” or marked as “Ready to Ship” are dispatched within 24–48 hours.
How do I know if my order has been processed?
You will receive an automated email confirmation immediately after payment. Within 24 hours, your order is locked with our suppliers.
Can I cancel or change my order?
You have a 24-hour window to cancel and a 12-hour window to modify size/color. After this period, we cannot make changes as the order is already in the international logistics chain.

Do I have to pay customs taxes? No. At Angel Lust, our shipping fees are all-inclusive. We take care of all import duties and taxes on your behalf. There are no hidden fees upon delivery.
Why is my mixed order taking longer? If your order contains both Archive (Thrifted) and New (Pre-order) items, we ship them together to save you shipping costs. This adds a consolidation wait time of approximately 1 week after the pre-order items arrive at our center.
How can I track my package? Once dispatched, you will receive a tracking number via email. You can track your journey through our website’s tracking portal.

What is the condition of “The Archive” items? Every piece is hand-picked, professionally laundered, and graded:
- Mint: Like new, no signs of wear.
- Excellent: Very minor signs of previous use.
- Very Good: Visible minor flaws (always noted in the description).
Are Archive items authentic? Yes. We specialize in sourcing authentic vintage Gothic & Lolita brands (e.g., Putumayo, h.NAOTO, vintage Alice and the Pirates). We vet every piece for authenticity before listing.
Can I return Archive items? No. All sales from The Archive are Final Sale. Please review the measurements and grading carefully.

Can you find a specific item for me? Yes! We love hunting for rare pieces. If you saw a dress on a brand’s Weibo or a vintage item on a Japanese auction, DM us on Instagram (@ord.nunu) with a photo. Our team will check our global network for availability.
How do deposits work for custom sourcing? For items sourced via request, we require a 50% or 100% deposit depending on the item’s rarity. This deposit is non-refundable once the item is secured from the seller.

How do I choose the right size? Gothic & Lolita brands often have rigid silhouettes. Always refer to our Size Guide. If you are between sizes, we strongly recommend sizing up.
What if the item doesn’t fit? As per our Return Policy, we cannot accept returns for sizing issues if the garment matches the brand’s provided measurements.

What is the fastest way to get help? Our staff is most active on Instagram (@ord.nunu). For immediate questions regarding order status or sizing, please DM us there.
What should I do if my item is damaged? Please ensure you have recorded your Mandatory Unboxing Video. Contact us within 48 hours of delivery with your order number and the video file.