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Return & Cancellation Policy
At Angel Lust, each piece is carefully inspected before shipping. To ensure a seamless shopping experience, please review our policies regarding returns, exchanges, and cancellations below.
1. Order Cancellation & Modification
Cancellation: You may request a 100% full refund within 24 hours of placing your order. After 24 hours, your order is locked in production/fulfillment and cannot be canceled.
Size or Color Changes: Modifications are accepted within 12 hours of order placement.
Ready-to-Ship Items: Orders for “Ready to Ship” or “The Archive” items cannot be modified or canceled once processing has begun.
2. Eligible Returns & Exchanges (New Items) We accept return or exchange requests for New Collection items within 7 days of delivery under the following conditions:
Manufacturing Defects: Major fabric tears, broken zippers, or severe structural flaws.
Incorrect Items: Receiving a different size, color, or item than what was confirmed in your order.
Condition: Items must be unworn, unwashed, unaltered, and returned with all original tags, packaging, and detachable accessories (bows, belts, pins, etc.).
Note: For defect or wrong item claims, a quick photo or clear video showing the item and shipping label will be required to speed up your approval process.
3. Non-Returnable Items & Scenarios To maintain quality and fairness, we cannot accept returns or refunds for:
“The Archive” Collection (Vintage/Pre-Loved): All sales from The Archive are FINAL. Minor signs of vintage character consistent with our condition grading are expected and not considered defects.
Change of Mind: Disliking the style, fit, or aesthetic after delivery.
Size Variations: A variance of 1–3 cm from our size chart is standard industry allowance and does not qualify as a manufacturing defect. Please refer to our Size Guide before purchasing.
Minor Variances: Small loose threads, removable tailor’s chalk marks, or subtle color variations due to monitor settings and lighting.
4. Shipping Liabilities & Customs
Delivery Refusal: If a package is rejected by the customer or abandoned due to unpaid local customs duties/taxes, no refund will be issued.
Carrier Damage: Angel Lust is not directly liable for damages caused by delivery carriers. However, our team will gladly assist you in filing an official claim with the shipping company.
5. How to Initiate a Return
Email our support team at support@angellust.store within 7 days of delivery with your Order Number and photos/videos of the issue.
Our customer care team will review and respond within 2–3 business days.
Return Shipping Costs:
If the return is due to an Angel Lust error (wrong item/defective product), we will cover the return shipping costs.
For exchanges or approved returns due to customer preference, the customer is responsible for return shipping costs. Initial shipping fees are non-refundable.
Customer Support For any questions regarding your order, please reach out to us:
Official Email: support@angellust.store
Instagram Direct Message: @_angellust
