Refund and Returns Policy

At Angel Lust, we act as your professional gateway to the world of Gothic, Lolita, and Y2K fashion. To ensure a fair and transparent experience for our global community, our policies are aligned with international sub-culture retail standards.

1. MANDATORY: Unboxing Video

To process any claim regarding missing items, wrong models, or defects, a clear and uncut unboxing video is mandatory.

The video must clearly show the shipping label and tracking number.
You must inspect the items in one continuous shot immediately upon opening the package.
Claims without a valid, uncut unboxing video will be automatically declined.

2. Order Cancellation & Modification

Cancellation: You may request a 100% refund within 24 hours of payment. After this window, the order is locked with our international suppliers and cannot be canceled.
Modification: Requests to change Size or Color are only accepted within 12 hours of order placement.
Archive/Ready-to-Ship: Orders for items in “The Archive” or “Ready to Ship” cannot be modified or canceled once the shipping process has begun.

3. “The Archive” Policy (Thrifted/Vintage)

ALL SALES FROM “THE ARCHIVE” ARE FINAL.

To maintain the exclusivity of our curated vintage collection, we do not accept returns, exchanges, or refunds for any Archive items.
These are pre-loved pieces. Minor signs of vintage character consistent with our provided condition grading are not considered defects.

4. Eligible Returns (New Pre-Order Items Only)

We only accept return/exchange requests for New Items within 48 hours of delivery for:

Major Manufacturing Defects: Large fabric tears or broken zippers.
Incorrect Items: Receiving a different size/color/model than confirmed.
Completeness: Items must be returned with all original accessories (detachable bows, belts, pins, etc.). Missing parts will result in a deduction from the refund.

5. Non-Returnable Scenarios

We DO NOT accept returns for:

Change of Mind: If you no longer like the style or feel it does not suit you.
Incorrect Sizing: A variance of 1–3 cm from the size chart is an industry standard and is not eligible for a claim. Please check our Size Guide carefully before purchasing.
Minor Variance: Small loose threads, tailor’s chalk marks, or slight color differences due to monitor settings/lighting.
Worn/Altered Items: Items must be unwashed, with tags intact and no odors (perfume, etc.).

6. Customs & Shipping Liability

Delivery Refusal: If you refuse to accept the package or fail to provide required ID/documentation to local customs, the package may be abandoned. No refund will be issued in these cases.
Shipping Damage: Angel Lust is not liable for damages caused by the carrier. However, we will assist you in filing a claim with the carrier using your unboxing video as evidence.

7. Return Process & Refunds

Report: DM us on Instagram (@ord.nunu) with your order number and unboxing video within 48 hours.
Review: Our team will review the claim with the manufacturer (3–5 business days).
Return Shipping: If approved, the customer is responsible for return shipping costs.
Refund: Initial shipping fees and non-recoverable customs taxes paid by Angel Lust on your behalf are strictly non-refundable.

8. Customer Support

For the fastest assistance, please contact our staff directly on Instagram.

Instagram Support (Fastest): @ord.nunu
Official Email: support@angellust.store